Medical Assistant - Flagship

Phpmcs; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Flagship Health is seeking a dual Medical Assistant and Front Desk Receptionist to join our team in Texas. This position combines clinical and administrative responsibilities and serves as the first point of contact for patients throughout their care experience.

Responsibilities include greeting patients, handling calls, scheduling appointments, verifying demographics and insurance, collecting payments, updating EMR, and supporting providers during visits. CPR and MA certification required.

Qualifications

• High school diploma or GED required.
• Current Medical Assistant certification and CPR certification required.
• Experience in a medical office or front desk role preferred.
• Fluent in English; bilingual in Spanish strongly preferred.

Responsibilities

• Greet patients, answer calls, and schedule appointments.
• Verify demographics and insurance; collect documentation.
• Process payments and balance daily collections.
• Maintain patient records in EMR accurately.
• Escort patients and prepare them for examinations.
• Take and document vital signs and basic history.
• Assist physicians during examinations and procedures.
• Prepare exam rooms and maintain supplies.
• Adhere to HIPAA and universal precautions.
• Coordinate communication between patients, providers, and external organizations.

Skills

Customer service focus

Professional communication

Organizational skills

EMR systems

Multitasking in healthcare

HIPAA confidentiality

Bilingual English/Spanish

Education

High School Diploma or GED

Medical Assistant Certification

CPR Certification

Tools

EMR systems

Microsoft Office

Telephone systems

Job description

Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary Flagship Health is seeking a dual Medical Assistant & Front Desk Receptionist to join our team. This dual-role position combines both clinical and administrative responsibilities, serving as a key point of contact for patients throughout their healthcare experience. The ideal candidate will provide exceptional customer service while supporting providers with patient care and ensuring smooth front-office operations. This position requires flexibility, professionalism, strong organizational skills, and a patient-centered approach. The successful candidate will work collaboratively with clinical and administrative staff to promote patient comfort, trust, and high-quality care while exemplifying the organization's mission and values.

Key Responsibilities

Front Desk Reception Duties

• Greet patients, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming phone calls, respond to inquiries, and take messages as needed.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out, verify demographic and insurance information, and collect required documentation.
• Process patient payments, issue receipts, and balance daily collections.
• Maintain accurate patient records and ensure data is entered correctly into the electronic medical record (EMR) system.
• Coordinate communication between patients, providers, and external healthcare organizations.
• Manage incoming and outgoing correspondence, including faxes, referrals, and medical records requests.
• Support telehealth scheduling and patient preparation for virtual visits.

Medical Assistant Duties

• Prepare for patient visits by reviewing and updating patient records prior to in-person and telehealth appointments.
• Review test results, laboratory reports, and correspondence to ensure records are current.
• Escort patients to exam rooms and prepare them for examination.
• Obtain and document vital signs, including height, weight, temperature, blood pressure, and basic medical history.
• Accurately document patient information according to accepted medical standards.
• Assist physicians and mid-level providers during examinations and procedures as requested.
• Clean and sanitize exam rooms between patients in accordance with infection control and safety standards.
• Maintain exam room supplies and restock clinical inventory as needed.
• Ensure clinical areas remain organized, clean, and fully equipped.
• Alert providers when patients are prepared and ready for examination.
• Adhere to Universal Precautions and all HIPAA confidentiality requirements.

Qualifications

• Excellent verbal and written communication skills with a strong focus on customer service.
• Ability to effectively communicate with patients, providers, and team members while demonstrating professionalism, diplomacy, and tact.
• Strong organizational skills and attention to detail.
• Beginner to intermediate computer skills, including EMR systems, Microsoft Office, and telephone systems.
• Ability to multitask and work efficiently in a fast-paced healthcare environment.
• Demonstrated flexibility and willingness to assist in both clinical and administrative functions.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Experience working with diverse patient populations and providing culturally sensitive care.
• Professional appearance and demeanor.
• Bilingual English/Spanish and/or other languages strongly preferred.
• Valid Texas Driver's License, insurance, and ability to travel as required.

Education & Certifications

• High School Diploma or GED required.
• Current Medical Assistant Certification required.
• Current CPR Certification required.
• Previous experience in a medical office, front desk, or patient services role preferred.

If you enjoy working in a collaborative, patient-focused environment where growth, teamwork, and excellence are valued, we'd love to hear from you. Join our team and help create an outstanding experience for every patient we serve. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

#indeed Salary Range: Alpine is growing, and we welcome new talent to our highly collaborative and diverse team. We are passionate about building a leading national organization that enables physicians to focus on the joy of practicing medicine, and supports the ongoing transition to value-based care for senior populations. Alpine brings this same level of passion to employee engagement, career development and progression. If this aligns with your career goals, then look no further. Grow with us!