Patient Experience & Admin Specialist

Aurora Health Care; Mequon (WI); On-site; USD 23,000 - 30,000; Full time

Job summary

Aurora Health Care in Mequon, WI is seeking an Administrative Assistant to greet patients and visitors, collect co-pays, and respond to routine inquiries. You will schedule appointments, manage calendars, and coordinate travel and meetings.

You will enter patient information, coordinate with physician offices, and support billing, reports, and administrative tasks. Strong Microsoft Office skills and 1 year of related experience are preferred.

Qualifications

• High school graduate required.
• Typically 1 year of scheduling, customer service, and administrative/clerical experience expected.
• Proficient in Microsoft Office and data entry.
• Strong organizational and communication skills essential.

Responsibilities

• Greet patients and visitors promptly, collect insurance co-pays, and respond to routine inquiries.
• Schedule and maintain calendars for appointments, meetings, and travel; coordinate related logistics.
• Enter patient information into the computer system and coordinate with physician offices as needed.
• Answer and screen calls, triage clinical inquiries, and resolve issues.
• Assemble, copy, and file patient medical records; liaise with Medical Records for requests.
• Generate basic reports, update existing ones, and distribute as needed.

Skills

Multi-tasking

Communication

Organizational skills

Data entry

Education

High School Graduate

Tools

Microsoft Office

Job description

Aurora Health Care in Mequon, WI is seeking an Administrative Assistant to greet patients and visitors, collect co-pays, and respond to routine inquiries. You will schedule appointments, manage calendars, and coordinate travel and meetings.

You will enter patient information, coordinate with physician offices, and support billing, reports, and administrative tasks. Strong Microsoft Office skills and 1 year of related experience are preferred.