Patient Care Specialist

Sentara Hospitals; Hampton (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)/403(b) with employer match

Paid time off and holidays

Parental & Family Caregiver Leave

Job summary

Sentara Family Medicine Physicians - Old Hampton is recruiting a full-time Patient Care Specialist in Hampton, VA. You will deliver non-clinical administrative support within a physician’s office, handling calls, scheduling, and patient inquiries to ensure a superior patient experience.

The role emphasizes teamwork and high service standards. Requires HS Diploma and 3 years of customer service, plus 1 year with health insurance plans or related areas.

Qualifications

• HS Diploma is required.
• Associate degree or higher may substitute for experience.

Responsibilities

• Provide non-clinical support in a physician's office.
• Answer phones and schedule appointments.
• Assist patients and answer questions to ensure an excellent patient experience.

Education

HS Diploma (Required)

Associate Level degree or higher in lieu of experience

Job description

City/State

Hampton, VA

Work Shift

First (Days)

Clinic Hours

Monday-Friday, 7:00AM - 5:00PM, dayshift.

Job Overview

Sentara Family Medicine Physicians - Old Hampton is now hiring a full-time Patient Care Specialist in Hampton, VA!

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits.

The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits Package

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity & Diversity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Other Policies

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work Locations

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.