Patient Experience & Access Coordinator

InnovaCare Texas Management Services Company, LLC; Kerrville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

InnovaCare Health seeks a Patient Care Coordinator (PCC) to greet patients, manage check-in, and coordinate front desk operations. The role supports scheduling, registration, and patient communications while ensuring accurate records and smooth clinic flow.

The PCC will assist with problem-solving barriers to care and maintain registrations, requiring strong customer service, teamwork, and familiarity with EHR systems.

Qualifications

• High school diploma or GED required.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized with ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Proficient in using Electronic Health Records (EHR).

Responsibilities

• Greet patients and visitors upon arrival to the clinic.
• Manage waiting room and notify delays within 15 minutes.
• Oversee front desk workflow and coordinate with Medical Assistants.
• Manage providers' schedules daily.
• Maintain accurate patient registration and updates.
• Assist patients with intake processes and needed documents.
• Collect payments including co-pays and deductibles; issue receipts.
• Handle walk-ins, calls, and appointment scheduling.
• Assist case manager with scheduling follow-ups as needed.
• Maintain and file medical records, ensure timely scanning and filing of correspondence.
• Process medical records release requests and logs.
• Perform any other related duties as assigned.

Skills

Customer service

Communication

Teamwork

Organization

Medical terminology

ICD-10/CPT coding

EHR proficiency

Education

High school diploma or GED

Tools

Electronic Health Record (EHR)

Job description

InnovaCare Health seeks a Patient Care Coordinator (PCC) to greet patients, manage check-in, and coordinate front desk operations. The role supports scheduling, registration, and patient communications while ensuring accurate records and smooth clinic flow.

The PCC will assist with problem-solving barriers to care and maintain registrations, requiring strong customer service, teamwork, and familiarity with EHR systems.