Patient Care Concierge & Scheduling Lead

ICH0102 InnovaCare Management Services Company, LLC; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

InnovaCare Health is seeking a Patient Care Coordinator to greet patients, assist with intake, and navigate the clinic’s scheduling and registration processes. You will coordinate with clinicians and support staff to ensure smooth patient flow and timely care.

Responsibilities include front desk management, appointment scheduling, patient problem solving, and handling financial responsibilities with accuracy.

Qualifications

• High school diploma or GED equivalent.
• Strong customer service focus and communication skills.
• Knowledge of ICD-10 and CPT coding and medical terminology.
• Experience with electronic health records and clinic operations.
• Ability to manage multiple priorities in a clinical setting.

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to keep wait times within 15 minutes of arrival.
• Maintains front desk workflow and communicates with medical assistants.
• Schedules providers' appointments and manages daily calendars.
• Maintains accurate registration with personal and financial information.
• Assists patients with intake processes and interprets needs as necessary.
• Collects patient payments and processes receipts; supports cashier operations.
• Manages medical records, scans, and timely filing and release requests.

Skills

Customer service

Communication

Medical terminology

ICD-10 CPT coding

Electronic health records

Teamwork

Organized

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

InnovaCare Health is seeking a Patient Care Coordinator to greet patients, assist with intake, and navigate the clinic’s scheduling and registration processes. You will coordinate with clinicians and support staff to ensure smooth patient flow and timely care.

Responsibilities include front desk management, appointment scheduling, patient problem solving, and handling financial responsibilities with accuracy.