Patient Care Coordinator & Clinic Experience Champion

InnovaCare Health Inc.; Wellington (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

InnovaCare Health is seeking a Patient Care Coordinator (PCC) to greet patients, navigate the clinic flow, and advocate for patient health needs. You will coordinate scheduling, registration, and problem-solving for care access and finances.

The role requires strong communication, medical terminology knowledge, and experience with electronic health records. Bilingual English/Spanish is preferred but not required; training provided.

Qualifications

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations required.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the MA’s.
• Manages the providers schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co‑insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk‑in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

Skills

Customer service

Communication

Medical terminology

ICD-10/CPT coding

Electronic health records

Front desk coordination

Bilingual English/Spanish

Education

High school diploma or GED

Tools

EHR systems

Job description

InnovaCare Health is seeking a Patient Care Coordinator (PCC) to greet patients, navigate the clinic flow, and advocate for patient health needs. You will coordinate scheduling, registration, and problem-solving for care access and finances.

The role requires strong communication, medical terminology knowledge, and experience with electronic health records. Bilingual English/Spanish is preferred but not required; training provided.