Patient Care Coordinator

Innovacare-Health-; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

InnovaCare Health seeks a Patient Care Coordinator to be the first impression for patients arriving at our clinics. You will assess, plan, and advocate for health needs while guiding patients through the intake and registration process with an emphasis on great service.

Responsibilities include managing waiting times, front desk workflow, and scheduling; handling payments and medical records; and assisting with hospital follow-ups as needed.

Qualifications

• Strong customer service focus and communication skills.
• Knowledge of medical terminology and ICD-10/CPT coding.
• Proficiency with electronic health records systems and basic math.
• Ability to manage multiple tasks and priorities in a clinic setting.
• Bilingual in English/Spanish is a plus but not required.

Responsibilities

• Welcomes patients and visitors and manages the waiting area efficiently.
• Greet and assist patients, answer phones, and schedule appointments per guidelines.
• Maintain accurate registration and update personal and financial information.
• Assist with intake processes, scanning documents, and problem solving barriers.
• Collect payments (co-pays/deductibles) and balance daily deposits as needed.
• Manage front desk workflow and coordinate with Medical Assistants and providers.
• Maintain and file medical records, ensure timely scanning and filing of correspondence.
• Process requests for medical records release and logs.
• Support the case manager with scheduling hospital follow-ups when required.
• Demonstrate safe work practices and follow company policies.

Skills

Customer service

Communication skills

Teamwork

Organizational skills

Medical terminology

ICD-10/CPT knowledge

Electronic Health Records (EHR)

Bilingual English/Spanish

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Electronic Health Records software

Job description

InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.Why Join InnovaCare Health:Our Philosophy: We don’t just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient’s full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.Our Model of Care: We’re committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey.We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.Job Summary: The Patient Care Coordinator (PCC) is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.Essential Job Functions:Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.Manages the front desk workflow and communicates with the Medical Assistant's.Manages the providers schedule daily.Maintains accurate registration by obtaining, recording, and updating personal and financial information.Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.Assists patient with intake processes including scanning required documents.Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).May manage cashier box or similar location, balance daily deposits, and prepares bank deposits according to company policies.Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.Manages medical records (maintains, files/scans, prepares for schedule).Ensures all correspondence is scanned and/or filed in timely manner.Processes requests for medical records release and maintains appropriate logs, etc.Performs all other related duties as assigned.Minimum Required Education, Experience & SkillsHigh school diploma or GED equivalent.Strong customer service focus.Effective written and oral communication skills.Teamwork orientation.Organized and ability to manage competing priorities.Knowledge of medical terminology.Knowledge of ICD-10 and CPT coding.Expert in computer literacy in electronic health record.Ability to react calmly and effectively in emergency situations required.Basic mathematical skills.Safe work practices in a clinic setting.Able to follow through with delegated tasks.Preferred Education, Experience & SkillsAt least 2-3 years in a medical related customer service role.Bilingual in English/Spanish preferred but not required.The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.