Patient Experience & Care Coordinator

InnovaCare Management Services Company, LLC; Wellington (KY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

InnovaCare Health is seeking a Patient Care Coordinator to be the welcoming face at our clinic front desk. You will manage patient flow, schedule appointments, and support care coordination across providers.

Responsibilities include registering patients, handling payments, maintaining medical records, and assisting with interpreters when needed. A strong customer service posture and knowledge of medical terminology are essential.

Qualifications

• High school diploma or GED required.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation with ability to manage competing priorities.
• Knowledge of medical terminology, ICD-10 and CPT coding.
• Proficient in electronic health record systems.
• Ability to stay calm and respond effectively in emergencies.
• Basic mathematical skills for billing and payments.

Responsabilités

• Welcomes patients and visitors at clinic entrance and manages the waiting area.
• Manages front desk workflow and communications with medical assistants.
• Schedules providers and maintains daily appointment calendar.
• Verifies and updates patient registrations and insurance information.
• Assists with intake processes and collecting co-pays and payments.
• Maintains and scans medical records; handles release requests.
• Troubleshoots patient questions and assists interpreters as needed.

Connaissances

Customer service

Communication skills

Teamwork

Organization

Medical terminology

ICD-10 and CPT coding

EHR proficiency

Emergency response calm

Basic math

Bilingual English/Spanish

Formation

High school diploma or GED

Outils

Electronic Health Records (EHR)

Description du poste

InnovaCare Health is seeking a Patient Care Coordinator to be the welcoming face at our clinic front desk. You will manage patient flow, schedule appointments, and support care coordination across providers.

Responsibilities include registering patients, handling payments, maintaining medical records, and assisting with interpreters when needed. A strong customer service posture and knowledge of medical terminology are essential.