Dermatology Front Desk & Patient Experience Coordinator

SmartRecruiters, Inc.; Reno (NV); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Front Desk Receptionist for a dermatology practice. You will be the first point of contact for patients and visitors, ensuring a welcoming, professional environment and efficient front desk operations.

Responsibilities include answering phones, scheduling appointments, verifying insurance, collecting copays, maintaining patient records in the EMR/PM system, and coordinating with clinical staff to manage patient flow while protecting confidential information.

Qualifications

• At least one year of medical front desk experience in a multi-provider practice.
• Working knowledge of EMR/PM systems, appointment scheduling, and insurance eligibility.
• Clear, courteous communication with patients, providers, and coworkers.
• Accurate data entry, cash handling, and attention to detail in a busy office.
• Ability to manage competing priorities and protect confidential patient information.

Responsibilities

• Checking in and checking out patients.
• Answer incoming calls, route clinical questions to staff, and relay messages promptly.
• Schedule dermatology visits and procedures accurately across provider calendars.
• Maintain patient demographics, referrals, forms, and medical records in the EMR/PM system.
• Verify insurance eligibility and referral requirements before visits; elevate authorization needs.
• Collect copays and balances, issue receipts, and reconcile front desk transactions.
• Coordinate with clinical staff on patient flow, late arrivals, and schedule changes.
• Protect patient information and follow office privacy and documentation procedures.

Skills

Communication skills

Multitasking

Attention to detail

Customer service

Cash handling

Education

High School Diploma

Tools

EMR/PM systems

Job description

SmartRecruiters, Inc. is seeking a Front Desk Receptionist for a dermatology practice. You will be the first point of contact for patients and visitors, ensuring a welcoming, professional environment and efficient front desk operations.

Responsibilities include answering phones, scheduling appointments, verifying insurance, collecting copays, maintaining patient records in the EMR/PM system, and coordinating with clinical staff to manage patient flow while protecting confidential information.