Patient Engagement & Support Advocate

Valeris; Montpelier (VT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free Basic Life and AD&D coverage

Short-Term Disability coverage

401(k) with company match

Paid Time Off and holidays

Job summary

Valeris is seeking a patient-focused professional to support care coordination and patient services across complex healthcare programs. You will manage inquiries, explain benefits, and coordinate resources to ensure patients understand coverage, costs, and available support.

The role emphasizes empathy, clear communication, and adherence to SOPs in a fast-paced setting. The position involves handling calls, documenting activities, and assisting patients with enrollment and follow-up while

Qualifications

• Bachelor's degree strongly preferred or equivalent experience required.
• Customer service and healthcare industry experience strongly preferred.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday.
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus.

Responsibilities

• Build and maintain trusted relationships with patients through proactive communication and accurate services.
• Ensure all interactions comply with healthcare laws and regulations.
• Explain reimbursement and billing information clearly to patients.

Skills

Customer service

Healthcare industry experience

Excellent communication

Multitasking

Empathy

Bilingual (Spanish or Chinese a plus)

Education

Bachelor's degree preferred

Job description

Valeris is seeking a patient-focused professional to support care coordination and patient services across complex healthcare programs. You will manage inquiries, explain benefits, and coordinate resources to ensure patients understand coverage, costs, and available support.

The role emphasizes empathy, clear communication, and adherence to SOPs in a fast-paced setting. The position involves handling calls, documenting activities, and assisting patients with enrollment and follow-up while