Patient Engagement & Scheduling Specialist

Cone Health Medical Group; Jamestown (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Engagement Agent to handle first-call resolution for assigned practices within our call center. The role requires scheduling emergency and non-emergency protocols and managing inquiries for multiple departments, including pre-registration and insurance verification where applicable.

You will contact patients to remind them of appointments, relay instructions, and follow up on care questions; you will also cancel or reschedule when needed and ensure

Qualifications

• High School Diploma or equivalent is required.
• 1 year of experience in a patient-facing role or call center preferred.
• Ability to verify insurance and schedule appointments.

Responsibilities

• Answer inbound and outbound calls, directing callers and ensuring efficient handling.
• Provide the highest level of service to callers and staff.
• Identify and initiate referrals for specialist appointments, procedures and tests.
• Call patients to remind them of upcoming appointments and gather follow-up information.
• Cancel and reschedule appointments as needed.
• Open, sort and distribute mail and correspondence related to patient care.
• Organize, expedite and follow up on paperwork related to patient care.
• Schedule various types of provider appointments and communicate necessary instructions.

Skills

Call handling

Customer service

Appointment scheduling

Referral coordination

Insurance verification

Education

High School Diploma or equivalent

Job description

Cone Health Medical Group is seeking a Patient Engagement Agent to handle first-call resolution for assigned practices within our call center. The role requires scheduling emergency and non-emergency protocols and managing inquiries for multiple departments, including pre-registration and insurance verification where applicable.

You will contact patients to remind them of appointments, relay instructions, and follow up on care questions; you will also cancel or reschedule when needed and ensure