Patient Experience & Scheduling Specialist

Copley Hospital; Morristown (VT); On-site; USD 28,929 - 39,950; Full time

Job summary

Copley Hospital in Morrisville, VT seeks a Patient Engagement Specialist to be the first point of contact for our patients visiting our locations. This role orients patients to the practice with directions and instructions and helps maintain efficient patient workflow.

The position involves collecting demographic, socio-economic, and insurance information at the time of service, ensuring accurate patient charts, and coordinating with physicians and staff to obtain timely appointments while

Qualifications

• Excellent decision making, initiative, research, and analytical thinking.
• Excellent communication, interpersonal and customer service skills.
• Computer proficiency in Windows, organizational skills with the ability to prioritize and multi-task in a fast paced environment.
• Nice to have: prior experience within a medical office.
• Nice to have: knowledge of medical terminology.

Responsibilities

• Registers and performs all related functions for Time of Service Patients: CPSI registration according to outlined guidelines.
• Explains and obtains all necessary patient consents in a complete and timely manner.
• Collects provides financial paperwork as required.
• Determines and collects patient co-payment amount and issues receipt.
• Counts and verifies cash and payments with 100% accuracy.
• Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.
• Obtains all relevant information from various scheduling offices for pre-registration.
• Confirms appointment with patient and/or follows up should information be incorrect or incomplete.
• Telephone: Courteously answers calls within 3 rings.
• May schedule special diagnostic tests for clinic patients as per provider’s orders and communicates with testing service to confirm appointments.
• Informs patient of date and procedure and follows up with provider appointment after testing.
• Performs all functions associated with scheduling appointments for patients and communicates with staff by telephone.
• Proficient with electronic medical records (EMR).
• Collecting payments and solving scheduling problems.

Skills

Decision making

Analytical thinking

Communication

Customer service

Problem solving

Leadership

Tools

EMR

Job description

Copley Hospital in Morrisville, VT seeks a Patient Engagement Specialist to be the first point of contact for our patients visiting our locations. This role orients patients to the practice with directions and instructions and helps maintain efficient patient workflow.

The position involves collecting demographic, socio-economic, and insurance information at the time of service, ensuring accurate patient charts, and coordinating with physicians and staff to obtain timely appointments while