Patient Engagement & Care Coordination Specialist

University Clinical Health; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

University Clinical Health in Memphis, TN seeks a Quality Engagement Advisor I to perform initial health risk assessments and provide information to patients and caregivers. You will guide patients, coordinate with the care team, and support care management and behavioral health initiatives.

The role requires a high school diploma (CMA preferred) and at least 1 year in a health-related field, with a focus on confidentiality and quality improvement.

Qualifications

• High school diploma required; CMA preferred.
• At least 1 year of experience in health-related field.
• Experience working with Medicaid population preferred.

Responsibilities

• Conducts an initial health risk and needs assessment.
• Assists with plan of care activities and provides direction to patients.
• Guides patients toward maintenance of contact with the interdisciplinary care team.
• Maintains confidentiality of patient information and complies with laws.
• Participates in process improvement initiatives to enhance care quality and cost effectiveness.
• Assists with scheduling and transportation needs for patients.

Skills

Communication

Relationship-building

Organization

Analytical skills

Process improvement

Education

High School Diploma

Certified Medical Assistant (CMA)

Job description

University Clinical Health in Memphis, TN seeks a Quality Engagement Advisor I to perform initial health risk assessments and provide information to patients and caregivers. You will guide patients, coordinate with the care team, and support care management and behavioral health initiatives.

The role requires a high school diploma (CMA preferred) and at least 1 year in a health-related field, with a focus on confidentiality and quality improvement.