Quality Engagement Advisor I

University Clinical Health; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

University Clinical Health in Memphis, TN seeks a Quality Engagement Advisor I to perform initial health risk assessments and provide information to patients and caregivers. You will guide patients, coordinate with the care team, and support care management and behavioral health initiatives.

The role requires a high school diploma (CMA preferred) and at least 1 year in a health-related field, with a focus on confidentiality and quality improvement.

Qualifications

• High school diploma required; CMA preferred.
• At least 1 year of experience in health-related field.
• Experience working with Medicaid population preferred.

Responsibilities

• Conducts an initial health risk and needs assessment.
• Assists with plan of care activities and provides direction to patients.
• Guides patients toward maintenance of contact with the interdisciplinary care team.
• Maintains confidentiality of patient information and complies with laws.
• Participates in process improvement initiatives to enhance care quality and cost effectiveness.
• Assists with scheduling and transportation needs for patients.

Skills

Communication

Relationship-building

Organization

Analytical skills

Process improvement

Education

High School Diploma

Certified Medical Assistant (CMA)

Job description

Who We Are

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Who We Are

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary

The Quality Engagement Advisor I specializes in conducting initial health risk assessments for patients and providing information/support to patients when needed. In this role, the Quality Engagement Advisor provides information and guidance to patients, providers, and caregivers through inbound and outbound calls. In addition, the Quality Engagement Advisor is an essential part of the Care Management and Behavioral Health teams in assisting with assigning patients to their Care Coordinators.

Key Results Areas (KRAs)

• Conducts an initial health risk and needs assessment.
• Serve as a resource by assisting with plan of care activities and providing direction to patients
• Guides patient toward maintenance of contact regularly to interdisciplinary care team members
• Acts in accordance with laws and procedures regarding patient confidentiality and release of information, Americans with Disabilities Act, and other laws protecting rights
• Participates in the development, implementation, evaluation, and ongoing revision of initiatives to improve quality, continuity, and cost effectiveness of care
• Works collaboratively with other departments and services to define and investigate areas of inefficiency and participates in process improvement initiatives.
• Ensures consistent data capture to identify trends/problems related to the delivery of care and potentially avoidable hospital readmissions.
• Assist with patient scheduling and transportation needs
• Maintains strict confidentiality of client, company, and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Performs other duties as assigned

Core Competencies

• Demonstrates an ability to develop business relationships through close collaboration, partnership, engagement, and communication
• Demonstrates a strong commitment to the mission and values of the organization
• Exceptional organizational ability, speed, efficiency, and ability to function with high call volumes
• Analytic skills toaccomplish outreach calls and coordination/prioritization of tasks
• Demonstrate effective willingness to engage in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives

Education And Experience

A minimum of a high school degree is required; Medical Assisting Certification (CMA) preferred

At least 1 year of experience working in a health-related field

Experience Working With Medicaid Population Preferred