Care Coordination & Health Risk Advisor I (Part-Time)

University Clinical Health; Memphis (TN); On-site; USD 30,000 - 45,000; Part time

Job summary

University Clinical Health (UCH) is seeking a part-time Quality Engagement Advisor I to conduct initial health risk assessments and provide information and guidance to patients, providers, and caregivers. The role supports Care Management and Behavioral Health teams by helping assign patients to Care Coordinators.

The ideal candidate will have at least a high school diploma, 1 year in health-related field, and strong interpersonal and analytical skills.

Qualifications

• High school diploma required; Medical Assisting Certification (CMA) preferred.
• At least 1 year of experience working in a health-related field.
• Experience working with Medicaid population preferred.
• Home/Community-health-based telecommunication experience desirable.
• Excellent interpersonal and analytic skills required to accomplish assessment calls and coordination/prioritization of interventions.

Responsibilities

• Conducts an initial health risk and needs assessment.
• Serve as a resource by assisting with plan of care activities and providing direction to patients
• Guides patient toward maintenance of contact regularly to interdisciplinary care team members
• Acts in accordance with laws and procedures regarding patient confidentiality and release of information, Americans with Disabilities Act, and other laws protecting rights
• Participates in the development, implementation, evaluation, and ongoing revision of initiatives to improve quality, continuity, and cost effectiveness of care
• Works collaboratively with other departments and services to define and investigate areas of inefficiency and participates in process improvement initiatives.
• Ensures consistent data capture to identify trends/problems related to the delivery of care and potentially avoidable hospital readmissions.
• Assist with patient scheduling and transportation needs
• Maintains strict confidentiality of client, company, and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Performs other duties as assigned

Skills

Communication

Organizational skills

Analytical skills

Process improvement

Team collaboration

Education

High school diploma

CMA preferred

Job description

University Clinical Health (UCH) is seeking a part-time Quality Engagement Advisor I to conduct initial health risk assessments and provide information and guidance to patients, providers, and caregivers. The role supports Care Management and Behavioral Health teams by helping assign patients to Care Coordinators.

The ideal candidate will have at least a high school diploma, 1 year in health-related field, and strong interpersonal and analytical skills.