Branch Operations Leader - People & Performance

Accendra Health, Inc.; Plainview (NY); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) Plan

FSAs

Life insurance

Disability coverage

Assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health, Inc. is seeking a Team Manager for the Plainview, NY area. This role supervises staff who interact with patients and customers via in-person, email, phone, and live chat, guiding them to deliver excellent service and efficient processes.

The position emphasizes leadership, setting clear goals, and maintaining a positive, employee-centric environment. Strong communication and management skills are essential.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Proficiency in MS Excel and related tools.
• Degree in management or training in team leadership is a plus.

Responsibilities

• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Perform quality checks on individual work.
• Ensure order processing with current tools and processes.
• Supervise front desk and branch coordinators.
• Support sales with major accounts when needed.

Skills

Team leadership

Performance metrics

MS Excel

Communication

Education

Degree in management or training in team leading

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health, Inc. is seeking a Team Manager for the Plainview, NY area. This role supervises staff who interact with patients and customers via in-person, email, phone, and live chat, guiding them to deliver excellent service and efficient processes.

The position emphasizes leadership, setting clear goals, and maintaining a positive, employee-centric environment. Strong communication and management skills are essential.