Patient Dining Services Leader

Sodexo; Boston (MA); Presencial; USD 78.000 - 100.000; Jornada completa

Descripción de la vacante

Sodexo is seeking a Patient Services Manager 2 for Beth Israel Deaconess Medical Center in Boston, MA. The role leads daily patient dining operations, ensuring top-tier service, regulatory compliance, team engagement, and an outstanding patient experience.

Partner with clinical and food service teams to boost patient satisfaction and service excellence. You will drive performance, staff development, and operational efficiency while supporting Sodexo's commitment to quality and compassionate care.

Formación

• Hands-on leader with patient dining focus and operational excellence.
• Experience improving patient satisfaction and safety initiatives.
• Ability to influence and negotiate with hospital teams.

Responsabilidades

• Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
• Supervises day-to-day work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
• Establishes operating standards, implements quality improvements and communicates them to employees.
• Performs audits and prepares reports.
• Manage, schedule and train frontline team and supervisors
• Coordinate department safety and sanitation
• Ensure operating standards meet and exceed benchmarks
• Engage with employees and promote an inclusive culture
• Rounding with patients and nurses to promote and improve patient satisfaction

Conocimientos

Leadership

Team development

Patient dining experience

Healthcare operations

Communication skills

Metrics analysis

Food safety

Regulatory compliance

Union supervision

Educación

Associate degree or equivalent experience

Descripción del empleo

Sodexo is seeking a Patient Services Manager 2 for Beth Israel Deaconess Medical Center in Boston, MA. The role leads daily patient dining operations, ensuring top-tier service, regulatory compliance, team engagement, and an outstanding patient experience.

Partner with clinical and food service teams to boost patient satisfaction and service excellence. You will drive performance, staff development, and operational efficiency while supporting Sodexo's commitment to quality and compassionate care.