Patient Services Manager 2

Sodexo; Boston (MA); On-site; USD 78,000 - 100,000; Full time

Job summary

Sodexo is seeking a Patient Services Manager 2 for Beth Israel Deaconess Medical Center in Boston, MA. The role leads daily patient dining operations, ensuring top-tier service, regulatory compliance, team engagement, and an outstanding patient experience.

Partner with clinical and food service teams to boost patient satisfaction and service excellence. You will drive performance, staff development, and operational efficiency while supporting Sodexo's commitment to quality and compassionate care.

Qualifications

• Hands-on leader with patient dining focus and operational excellence.
• Experience improving patient satisfaction and safety initiatives.
• Ability to influence and negotiate with hospital teams.

Responsibilities

• Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
• Supervises day-to-day work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
• Establishes operating standards, implements quality improvements and communicates them to employees.
• Performs audits and prepares reports.
• Manage, schedule and train frontline team and supervisors
• Coordinate department safety and sanitation
• Ensure operating standards meet and exceed benchmarks
• Engage with employees and promote an inclusive culture
• Rounding with patients and nurses to promote and improve patient satisfaction

Skills

Leadership

Team development

Patient dining experience

Healthcare operations

Communication skills

Metrics analysis

Food safety

Regulatory compliance

Union supervision

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Services Manager 2 at Beth Israel Deaconess Medical Center in Boston, MA. Lead daily patient dining operations, ensuring exceptional service, regulatory compliance, team engagement, and an outstanding patient experience.

Partner with clinical and food service teams to improve patient satisfaction and service excellence. Drive performance, staff development, and operational efficiency while supporting Sodexo's commitment to quality and compassionate care.

About the job

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about patient satisfaction, team development, and operational excellence. Oversee daily patient dining operations, patient meal service and visiting patients. Support patient safety and the patient experience initiatives and implement action plans to improve operational performance.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range:

$77605 - $100430

What’s in it for you

Join a world-class healthcare organization and make a meaningful impact on the patient experience. Enjoy professional growth opportunities, comprehensive benefits, and a collaborative, mission-driven work environment.

Grow your career with Sodexo through leadership development, mentoring, and advancement opportunities. Work with a talented team dedicated to enhancing patient outcomes through exceptional hospitality and dining services.

• Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
• Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
• Establishes operating standards, implements quality improvements and communicates them to employees.
• Performs audits and prepares reports.
• Manage, schedule and train frontline team and supervisors
• Coordinate department safety and sanitation
• Ensure operating standards meet and exceed benchmarks
• Engage with employees and promote an inclusive culture
• Rounding with patients and nurses to promote and improve patient satisfaction

What you’ll bring

Experience leading patient dining, hospitality, healthcare, or food service teams. Strong communication, customer service, and operational skills with a focus on employee engagement, quality standards, and patient satisfaction.

A passion for service excellence and building high-performing teams. Ability to manage priorities, solve problems effectively, analyze performance metrics, and foster positive relationships with patients, staff, and clients.

• Strong leadership and team development skills
• Experience managing patient dining, food service, hospitality, or healthcare operations
• Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership
• Passion for delivering exceptional customer and patient experiences
• Experience analyzing performance metrics and implementing operational improvements
• Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards
• Experience supervising union employees is preferred
• Excellent communication, problem-solving, and organizational skills

Requirements

• Education Requirement: Associate degree or equivalent experience
• Management Experience: 2 years
• Related Experience: 2 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.