Patient Dining Operations Manager

Sodexo; Boston (MA); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and WELLN

401(k) Plan with MatchingContributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tu iti

Job summary

Sodexo is seeking a Patient Services Manager 2 at Beth Israel Deaconess Medical Center in Boston, MA. Lead daily patient dining operations, ensuring exceptional service, regulatory compliance, team engagement, and an outstanding patient experience.

Partner with clinical and food service teams to improve patient satisfaction and service excellence. Drive performance, staff development, and operational efficiency while supporting Sodexo's commitment to quality and compassionate care.

Qualifications

• Experience leading patient dining, hospitality, healthcare, or food service teams.
• Strong communication, customer service, and operational skills with a focus on employee engagement.
• Ability to manage priorities, solve problems, analyze performance metrics.
• Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards.
• Experience supervising union employees is preferred.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Directs daily operations of patient meal services at patient care units to ensure resources are available to perform jobs and meet goals.
• Supervises day-to-day activities, delegating authority, scheduling, prioritizing, and monitoring operating standards.
• Establishes operating standards and communicates quality improvements to staff.
• Performs audits and prepares reports.
• Manage, schedule and train frontline team and supervisors.
• Coordinate department safety and sanitation.
• Ensure operating standards meet and exceed benchmarks.
• Engage with employees and promote an inclusive culture.
• Rounding with patients and nurses to promote and improve patient satisfaction.

Skills

Strong leadership

Team development

Communication

Operational improvements

Food safety & HACCP

Regulatory compliance

Union supervision (preferred)

Problem solving

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Services Manager 2 at Beth Israel Deaconess Medical Center in Boston, MA. Lead daily patient dining operations, ensuring exceptional service, regulatory compliance, team engagement, and an outstanding patient experience.

Partner with clinical and food service teams to improve patient satisfaction and service excellence. Drive performance, staff development, and operational efficiency while supporting Sodexo's commitment to quality and compassionate care.