Patient Dining Experience Leader

Compass Group USA; Houston (TX); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Employee Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Zusammenfassung

Morrison Healthcare in Houston seeks a Patient Food Experience Manager to coordinate patient experience activities across assigned systems. You will monitor patient satisfaction initiatives, administer surveys, and ensure compliance with client, government, and corporate policies.

Requirements include a HS diploma or GED with 2-3 years in customer service training; healthcare and hospitality experience are preferred.

Qualifikationen

• HS diploma/GED or equivalent plus experience; a 4-year degree is preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years in service-oriented operations.
• Good coaching and on-the-job training skills.
• Excellent organizational skills and ability to multi-task.

Aufgaben

• Track financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintain client satisfaction to ensure account retention.
• Administer client/customer surveys and respond promptly.
• Monitor and ensure progress of patient satisfaction initiatives.
• Assist in developing patient satisfaction action plans for accounts.
• Participate in hospital committees related to patient satisfaction and administration.

Kenntnisse

Customer service training

Coaching

Organizational skills

Microsoft Office proficiency

Ausbildung

HS diploma/GED or equivalent + 4-year degree preferred

Tools

Microsoft Office

Jobbeschreibung

Morrison Healthcare in Houston seeks a Patient Food Experience Manager to coordinate patient experience activities across assigned systems. You will monitor patient satisfaction initiatives, administer surveys, and ensure compliance with client, government, and corporate policies.

Requirements include a HS diploma or GED with 2-3 years in customer service training; healthcare and hospitality experience are preferred.