Patient Services Team Lead - Healthcare Dining

Compass Group USA; Hyannis (MA); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Services Supervisor to help ensure the smooth operation of our Food & Nutrition Services department. You will assist in delivering high-quality patient dining experiences, coordinating meal assembly and delivery, and addressing patient needs and concerns.

Ideal candidates have 2 years of food service experience, supervisory abilities, and strong communication.

Qualifications

• 2 years of food service experience.
• Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
• Some knowledge of food trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred.

Responsibilities

• Ensures patient and client satisfaction meeting and exceeding stated expectations.
• Provides alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate.
• Assists in the responsibility for all food service related activities and be primarily involved in patient meal assembly and delivery; including quality improvement, sanitation, infection control and all facility-related activities.
• Performs other duties as assigned.

Skills

Food service experience

Supervisory skills

Communication skills

MS Office

ServSafe Certification

Customer service

Job description

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Services Supervisor to help ensure the smooth operation of our Food & Nutrition Services department. You will assist in delivering high-quality patient dining experiences, coordinating meal assembly and delivery, and addressing patient needs and concerns.

Ideal candidates have 2 years of food service experience, supervisory abilities, and strong communication.