Patient Services Manager – Orlando | Patient Experience

Compass Healthcare; Mobile (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Services Manager - Floater for the Orlando area. Lead patient dining operations, ensure dietary accuracy, and drive patient satisfaction while coordinating with clinical teams.

The role requires strong leadership, organizational skills, and a service mindset, with opportunities for growth in a large national healthcare foodservice network. Competitive salary and comprehensive benefits provided.

Qualifications

• Associate degree with at least one year in foodservice or a related field, or a bachelor’s in a related field.
• Strong communication, organization, and team leadership skills.
• Service mindset and passion for improving the patient experience.
• At least one year of foodservice management experience preferred; acute care experience is a plus.
• Ability to use Microsoft Office, EMR, and diet office systems.
• CDM/RDT/RD credentials preferred; ServSafe desirable.

Responsibilities

• Lead daily patient dining services, ensuring meals meet patients’ dietary needs, preferences, and medical direction.
• Hire, train, coach, and develop a team focused on accuracy, service, and patient satisfaction.
• Partner with clinical and hospital teams to deliver a coordinated patient dining experience.
• Ensure special and modified diets follow prescribed diet orders.
• Set clear service goals, monitor performance, and turn patient feedback into improvements.
• Maintain compliance with foodservice regulations, HIPAA, confidentiality, and patient rights requirements.
• Participate in patient satisfaction initiatives and hospital quality improvement programs.

Skills

Communication

Organizational skills

Team leadership

Education

Associate or Bachelor degree in related field

Dietary credentials preferred

Tools

Microsoft Office

Electronic Medical Records (EMR)

Diet office systems

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Services Manager - Floater for the Orlando area. Lead patient dining operations, ensure dietary accuracy, and drive patient satisfaction while coordinating with clinical teams.

The role requires strong leadership, organizational skills, and a service mindset, with opportunities for growth in a large national healthcare foodservice network. Competitive salary and comprehensive benefits provided.