Patient Dining Experience Specialist

AdventHealth; Kansas; On-site; USD 2,221,000 - 3,553,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth is seeking a Dietary Aide to guide patients through meal ordering and ensure diet accuracy. You will verify patient information, confirm tray contents, and assist with service recovery to improve patient satisfaction.

You will assemble and deliver trays per therapeutic diet guidelines, while maintaining safety, efficiency, and a clean work area during long shifts. English proficiency is required; bilingual skills are a plus.

Qualifications

• Must read, write, speak and comprehend English.
• Professional communication with customers in person and over the phone.
• Experience with customer interactions in a prompt, courteous manner is required.
• Basic proficiency with common software and hardware (iPad, ToughBook).
• Therapeutic diets knowledge is preferred.
• Nutritional Services software knowledge is preferred.

Responsibilities

• Guide patients through the meal ordering process using a computerized system.
• Verify patient identifiers and ensure tray accuracy.
• Address and resolve foodservice concerns, with service recovery as needed.
• Assemble and deliver trays per therapeutic diet guidelines.
• Work up to 12-hour shifts and maintain a clean, compliant environment.

Skills

Bilingual English/Spanish

Customer service

Able to read, write, speak English

Tech literacy (iPad/ToughBook)

Education

High School graduate or equivalent

Tools

iPad

ToughBook

Job description

AdventHealth is seeking a Dietary Aide to guide patients through meal ordering and ensure diet accuracy. You will verify patient information, confirm tray contents, and assist with service recovery to improve patient satisfaction.

You will assemble and deliver trays per therapeutic diet guidelines, while maintaining safety, efficiency, and a clean work area during long shifts. English proficiency is required; bilingual skills are a plus.