Patient Coordinator- Multispecialty - Staten Island, NY - Full time Days - Offsite

Mount Sinai Health System; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

The Mount Sinai Health System in New York seeks an Offsite Patient Coordinator to greet patients, confirm demographics, and verify insurance coverage for physicians they will see.

Responsibilities include updating patient records, scheduling appointments, collecting co-pays, processing referrals, and maintaining HIPAA-compliant handling of PHI while ensuring smooth patient flow.

Qualifications

• High School diploma or GED required.
• 1 year physician practice experience preferred.

Responsibilities

• Greet patients and update their insurance/demographics in the practice management system.
• Assure that physician accepts the patient’s insurance; verify before or at arrival.
• Communicate with staff regarding patient arrival and ensure medical records are ready.
• Complete HIPAA-related forms and other institutional paperwork as required.
• Collect referrals or insurance authorizations as needed.
• Monitor waiting room status and inform patients of wait times.
• Collect co-pays or ensure payment collection with receipts.
• Schedule follow-up appointments and guide patients on record requests.
• May perform simple charge entry tasks or post payments per cash-control processes.
• Answer phones and schedule appointments.
• Adhere to HIPAA and PHI handling requirements.
• Initiate reminder calls for next-day appointments.
• Perform other related duties

Education

High School diploma or GED

Job description

Description

The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.

Description

The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.

Responsibilities

• Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assures that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
• Processes/updates HIPAA-related paperwork and other institutional forms as necessary.
• Collects or retrieves referrals or insurance authorizations as required.
• Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• Schedules patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
• Answers phones for practice and schedule appointments
• Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phones calls for next day appointments.
• Performs other related duties

Qualifications

Education requirements

• High School diploma or GED required

Experience Requirements

• 1 year physician practice experience