Patient Care Coordinator/Receptionist

H&D Physical Therapy; New York (NY); On-site; USD 57,308,160 - 68,769,792; Full time

Benefits offered by this job

Paid training

Parental leave

Health insurance

Paid time off

Vision insurance

Dental insurance

Paid sick time

Job summary

H&D Physical Therapy is seeking a Receptionist/Patient Care Coordinator to deliver five-star concierge-level service from initial evaluation through discharge. This role requires travel between offices and flexibility for extended hours with notice.

The successful candidate will be the face of the clinic, providing friendly, professional service, managing check-ins, copays, referrals, and patient inquiries with thorough follow-up.

Qualifications

• Minimum of 1-year front desk experience in a healthcare setting (required).
• Familiarity with healthcare insurance billing policies and procedures (desirable).
• High School Diploma (associate degree or higher preferred).

Responsibilities

• Check in patients for their appointments and collect copays.
• Cancel and/or reschedule patients as needed.
• Assist new patients in completion of intake paperwork.
• Respond to all phone and email queries.
• Monitor and follow-up on needed referrals.
• Fill last minute cancellations from the clinic’s waitlist.
• Close-out and reconciliation of daily receipts.
• Run copay reports daily to ensure optimal collection rates.
• Daily quality assurance checks.
• Legal Compliance: Follow all federal and state laws and guidelines (e.g., Medicare, HIPAA).

Skills

Customer service

Communication

Attention to detail

Crisis management

Education

High School Diploma

Associate degree or higher preferred

Tools

PromptEMR

Microsoft Office Suite

Job description

Benefits

• Paid training
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time

Position Summary

The Receptionist/ Patient Care Coordinator will strive to deliver five-star concierge-level customer service to every patient from their initial evaluation through each subsequent contact until discharge. This includes fielding and responding to patient questions and requests and providing prompt, thorough follow-up.

The ability to travel between offices and flexibility (with notice) to cover additional shifts or work extended hours is required.

Accountabilities

The Receptionist / Patient Care Coordinator is the face of the practice and must make an excellent first impression. Friendly, outgoing, engaging, with a positive, can-do attitude, commitment to delivering an excellent patient experience, and the highest standards of professionalism and courtesy are required.

This position reports to the Office Manager, who may at times not be onsite and therefore requires confidence, resourcefulness, an entrepreneurial spirit, and superior problem-solving capabilities, as well as the ability to work independently without direct day-to-day supervision.

Success Measures

• Displaying top notch professional etiquette in all interactions with both patients and H&D staff.
• Articulate and strong communication skills both written and verbal, including use of correct grammar, spelling, and punctuation.
• Attention to details and consistent follow-up to ensure accuracy and process completion.
• Crisis management skills; the ability to triage unexpected events to help mitigate any adverse effects on the practice or patient.
• Discretion when handling confidential information.
• Willingness to go the extra mile to ensure a positive patient experience.

Day-to-Day Operations

• Check in patients for their appointments and collect copays.
• Cancel and/or reschedule patients as needed.
• Assist new patients in completion of intake paperwork.
• Respond to all phone and email queries.
• Monitor and follow-up on needed referrals.
• Fill last minute cancellations from the clinic’s waitlist.
• Close-out and reconciliation of daily receipts.
• Run copay reports daily to ensure optimal collection rates.
• Daily quality assurance checks.
• Legal Compliance: Follow all federal and state laws and guidelines (e.g., Medicare, HIPAA).

Technical Skills

• Basic office technology skills including Microsoft Office Suite (Outlook, Word, Excel, Teams), PDF, Scanners, copy machines and fax machines, Telephone.
• Electronic Medical Records (EMR) systems and online scheduling (we use PromptEMR).
• Familiarity with medical terminology and HIPAA compliance regulations.

Education and Prior Experience

• High School Diploma (associate degree or higher preferred).
• Minimum of 1-year front desk experience in a healthcare setting (required).
• Familiarity with healthcare insurance billing policies and procedures (desirable).

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Schedule

• 8 hour shift
• Monday to Friday

Ability to relocate: New York, NY 10128 – Relocate before starting work (Required)

Work Location: In person