Patient Coordinator (51310)

Capitol Imaging Services, LLC; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Capitol Imaging Services, LLC seeks a compassionate Patient Coordinator to support patients from scheduling through visit completion. The role emphasizes patient care, accuracy, and efficient administration in a radiology imaging setting.

Ideal candidates bring healthcare office experience, knowledge of medical terminology and HIPAA, and strong communication and multitasking abilities. This full-time position focuses on delivering empathetic service and streamlined patient workflows at our

Qualifications

• Minimum 1-2 years in a healthcare or medical office setting.
• Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in scheduling software and EMR systems.

Responsibilities

• Schedule imaging appointments to optimize facility resources and ensure timely patient care.
• Verify insurance eligibility and benefits prior to appointments; communicate coverage details to patients.
• Monitor daily schedule and backfill open slots to maintain efficiency.
• Serve as the first point of contact for patients, answering calls and guiding them empathetically.
• Input patient information into the EMR accurately and keep records up-to-date.
• Collaborate with radiologists, technologists, and admins to ensure smooth patient flow.
• Provide warm, welcoming service to patients and families with professionalism.

Skills

Healthcare experience

Communication skills

Organizational ability

Multitasking

Tools

Scheduling software

EMR systems

Job description

Job Details: Job Location: Houston - Houston MRI East Houston - Houston, TX 77015, Position Type: Full Time, Job Shift: Day, Job Category: Health Care,

Capitol Imaging Services, LLC

9821 Katy Freeway, Suite 715

Houston, TX 77024

Patient Coordinator - Full Time

At Capitol Imaging Services (HMRI-East Houston), we are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you'll play a vital role in making each patient feel seen, heard, and supported.

Key Responsibilities:

• Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
• Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
• Patient Communication: Serve as the first point of contact for patients - answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
• Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications:

• Experience: Minimum 1-2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in scheduling software and EMR systems
• Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.