Patient Coordinator Lead (51291)

Capitol Imaging Services; Newnan (GA); On-site; USD 52,000 - 72,000; Full time

Job summary

Capitol Imaging Services, LLC in Newnan, GA is seeking a Patient Coordinator Lead to oversee daily clinic operations and enhance the patient scheduling and communication process. You will work closely with radiologists, technologists, and staff to ensure efficient patient flow and a compassionate patient experience.

The role requires healthcare office experience, strong communication, and multitasking abilities, with a focus on accurate scheduling and HIPAA compliance.

Qualifications

• Minimum 3 years in a healthcare or medical office setting.
• Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in scheduling software and EMR systems.

Responsibilities

• Supervise clinic day-to-day operations and provide feedback to staff.
• Serve as first point of contact for staff questions and issue resolution within the clinic.
• Assist in training and orientation of new administrative staff.
• Coordinate and schedule imaging appointments to optimize resource use and patient care.
• Respond to patient inquiries with clear, empathetic guidance.
• Collaborate with radiologists, technologists, and administrative staff to ensure smooth patient flow.
• Provide a warm, welcoming environment and address patient concerns with professionalism.

Skills

Healthcare experience

Communication skills

Organizational skills

Empathy

Tools

Scheduling software

EMR systems

Job description

Job Details:

Job Location: Georgia - Outpatient Imaging Newnan - Newnan, GA 30265, Position Type: Full Time, Job Shift: Day, Job Category: Health Care

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator Lead to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator Lead, you’ll play a vital role in making each patient, and employee feel seen, heard, and supported.

Key Responsibilities

• Assists with the overall supervision of the clinic on a day-to-day basis. Monitors and helps evaluate the performance/progress of all employees and gives constructive feedback on a regular basis. Assists with performance management issues in cooperation with immediate supervisor.
• Point of contact for daily staff questions and issues. First point of contact for problem resolution within the clinic and department, including problems with patients, employees and radiologists.
• Assists in the training and orientation of new administrative employees. Continue developing staff to their full potential and empower staff to make decisions independently while learning from mistakes.
• Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications

• Experience: Minimum 3 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in scheduling software and EMR systems
• Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.

Benefits

• Company provided life insurance, Short-term disability insurance
• Additional optional employee, dependent and spouse Life and AD&D insurance
• Medical
• Dental
• Vision
• 401 (K) With company match
• PTO - paid time off
• Paid holidays

Diagnostic Imaging Services is an EEO Employer W/MNet/Disabled.