Patient Coordinator Lead

Capitol Imaging Services; Newnan (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

Short-term Disability Insurance

Life and AD&D Insurance (employee, and

Life and AD&D Insurance (spouse/depend

Medical

Dental

Vision

401(K) with company match

PTO

Paid holidays

Job summary

Capitol Imaging Services, LLC is seeking a Patient Coordinator Lead to support patients from scheduling through completion, ensuring a compassionate and organized experience. This role leads clinic operations, oversees staff, coordinates imaging appointments, and communicates with patients and families with empathy.

Collaboration with radiologists and technologists is essential to maintain smooth patient flow.

Qualifications

• 3+ years in healthcare or medical office setting (radiology/imaging preferred).
• Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in scheduling software and EMR systems.

Responsibilities

• Supervise clinic operations day-to-day and monitor staff performance.
• Assist with performance management in collaboration with supervisor.
• Serve as first point of contact for daily staff questions and issue resolution.
• Assist in training and orientation of new administrative staff; develop team capabilities.
• Coordinate imaging appointments to optimize facility resources and patient care.
• Communicate with patients empathetically; answer inquiries and provide guidance.
• Collaborate with radiologists, technologists, and admin staff to ensure smooth patient flow.
• Provide warm, welcoming environment and address patient/family concerns professionally.

Skills

Empathy

Patient care

Communication

Multitasking

Team supervision

Tools

Scheduling software

EMR systems

Job description

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator Lead to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator Lead, you’ll play a vital role in making each patient, and employee feel seen, heard, and supported.Key Responsibilities:Assists with the overall supervision of the clinic on a day-to-day basis. Monitors and helps evaluate the performance/progress of all employees and gives constructive feedback on a regular basis. Assists with performance management issues in cooperation with immediate supervisor.Point of contact for daily staff questions and issues. First point of contact for problem resolution within the clinic and department, including problems with patients, employees and radiologists.Assists in the training and orientation of new administrative employees. Continue developing staff to their full potential and empower staff to make decisions independently while learning from mistakes.Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.Qualifications:Experience: Minimum 3 years in a healthcare or medical office setting, preferably in radiology or imaging services.Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.Excellent communication and interpersonal skillsStrong organizational and multitasking abilitiesProficiency in scheduling software and EMR systemsAttributes: Empathetic, patient-focused, dependable, and passionate about helping others.We offer competitive salary and benefits including:Company provided life insurance, Short-term disability insuranceAdditional optional employee, dependent and spouse Life and AD&D insuranceMedicalDentalVision401 (K) With company matchPTO - paid time offPaid holidaysDiagnostic Imaging Services is an EEO Employer W/MNet/Disabled.