Patient Coordinator (51173)

Capitol Imaging Services, LLC; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Capitol Imaging Services, LLC is seeking a Patient Coordinator to support our outpatient imaging team in Atlanta, GA. This role handles scheduling, insurance verification, and patient communications to ensure a smooth visit from appointment to completion.

The ideal candidate has 1–2 years in a healthcare setting, knowledge of medical terminology and HIPAA regulations, and strong organizational and communication skills. High school diploma required; bilingual a plus.

Qualifications

• Experience in healthcare or medical office settings.
• Familiarity with HIPAA and medical terminology.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and multitasking.
• Proficiency with scheduling software and EMR systems.

Responsibilities

• Coordinate and schedule imaging appointments ensuring efficient use of resources.
• Verify insurance eligibility and inform patients about benefits.
• Monitor daily schedule and backfill open slots to reduce delays.
• Serve as first point of contact, answering calls and guiding patients.
• Enter patient data into EMR and keep records up to date.
• Collaborate with radiologists, technologists and admin staff.
• Provide warm, empathetic customer service to patients and families.

Skills

Healthcare experience

HIPAA compliance

Communication

Organizational skills

EMR familiarity

Patient care focus

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Job Location: Georgia - Outpatient Imaging Atlanta - Atlanta, GA 30309,

Patient Coordinator – Full Time

At Capitol Imaging Services (Diagnostic Imaging Services), we are seeking a compassionate, organized, and detail-oriented patient coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported.

Key Responsibilities

• Patient Scheduling:Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Insurance Verification:Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
• Appointment Management:Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
• Patient Communication:Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Data Entry & Record Keeping:Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
• Collaboration:Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Customer Service:Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications

• Experience:Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge:Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in scheduling software and EMR systems
• Attributes:Empathetic, patient-focused, dependable, and passionate about helping others.

Performance Requirements

• Answering telephones, balancing figures, inputting data into computer programs, maintaining filing systems, maintains logs, maintaining patient charts, researching information, scheduling appointments.
• Operating adding machine, calculator, Fax, personal computer, photocopier
• Excellent communication skills, both verbal and written
• Ability to maintain a professional image including courteous behavior
• Bi-lingual a plus or Preferred

Education

• High school or equivalent

Experience & License

• Experience preferred but not required.

Physical Demands

• Mostly sedentary work
• Moderate physical effort (lift/carry up to 25 lbs)
• Occasional standing/walking
• Occasional reaching, stooping, bending, kneeling, crouching