Patient Coordinator (51070)

Paycom; Humble (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Capitol Imaging Services ( Alliance Lake Houston ) is seeking a Patient Coordinator to support our imaging facility team. You will manage scheduling, insurance verification, and patient communications to ensure a smooth, compassionate patient experience from appointment to visit completion.

The role requires healthcare office experience, familiarity with medical terminology and EMR systems, and strong organizational and interpersonal skills.

Qualifications

• Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in scheduling software and EMR systems
• Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.

Responsibilities

• Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
• Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
• Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
• Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Skills

Healthcare experience

Medical terminology

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Empathy

Patient-focused

Dependable

Tools

Scheduling software

EMR systems

Job description

Job Details: Job Location: Houston - Alliance MRI Lake Houston - Humble, TX 77346, Position Type: Full Time, Job Shift: Day, Job Category: Health Care, Capitol Imaging Services, LLC 9821 Katy Freeway, Suite 715 Houston, TX 77024

Patient Coordinator

At Capitol Imaging Services (Alliance Lake Houston) we are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule the appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported.

The hours are Monday – Friday 8:30-5:30, and 1-2 Saturdays a month, 8:00-4:00. If you work on a Saturday, you get a day off during the week.

Key Responsibilities:

• Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
• Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
• Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
• Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications:

• Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in scheduling software and EMR systems
• Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.