Patient Coordinator (51122)

Capitol Imaging Services, LLC; New Orleans, Metairie (LA, LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Capitol Imaging Services, LLC is seeking a Patient Coordinator to join our imaging facility team in New Orleans. You will handle scheduling, insurance verification, appointment management, and patient communications to ensure a smooth, compassionate patient experience from scheduling through visit completion.

Ideal candidates bring 1–2 years of healthcare office experience, familiarity with medical terminology and HIPAA, and strong organizational and interpersonal skills.

Qualifications

• Minimum 1–2 years in a healthcare or medical office setting.
• Familiarity with medical terminology, insurance processes, and HIPAA.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and EMR systems.

Responsibilities

• Schedule imaging appointments to optimize resource use and patient care.
• Verify insurance eligibility and benefits prior to appointments.
• Monitor daily schedule and backfill open slots.
• Handle patient inquiries with clear, empathetic guidance.
• Enter patient data into EMR and maintain records.
• Collaborate with radiologists, technologists, and staff.
• Provide a warm, welcoming environment for patients and families.

Skills

Communication

Empathy

Multitasking

Patient-focused

Scheduling coordination

Tools

Scheduling software

EMR systems

Job description

Job Details: Job Location: New Orleans - D.I.S. WC & Advanced - Metairie - Metairie, LA 70006, Position Type: Full Time, Job Shift: Day, Job Category: Health Care,

Capitol Imaging Services, LLC

9821 Katy Freeway, Suite 715

Houston, TX 77024

Patient Coordinator - Full Time

At Capitol Imaging Services we are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported.

Key Responsibilities:

• Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
• Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
• Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
• Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
• Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
• Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
• Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications:

• Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
• Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in scheduling software and EMR systems
• Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.