Patient Coordinator

Flagship Dental Group; Longmeadow (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance starting on first day

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer

Consistent, set schedule (no weekends)

Job summary

Flagship Dental Group is seeking a Patient Coordinator to be the welcoming face of the practice, guiding patients from check-in to checkout with warmth and professionalism.

You will manage the schedule, verify insurance, discuss financial options, collect payments, and communicate clearly with the clinical team to ensure smooth handoffs and a positive patient experience in a fast-paced dental environment.

Qualifications

• Previous dental office experience preferred.
• Hands-on experience verifying insurance and understanding coverage.
• Strong communication and customer service skills.
• Attention to detail and accuracy with patient data.
• Comfort with dental finance conversations and payments.

Responsibilities

• Greet patients and set a welcoming, high-energy tone.
• Schedule management to minimize wait times and ensure smooth flow.
• Serve as the link between patients and clinical team for smooth handoffs.
• Support check-in to check-out, including scheduling next appointments and collecting payments.
• Present treatment plans and discuss insurance coverage and financial options.
• Verify insurance and confirm appointments; follow up on missed/late arrivals.
• Maintain accurate patient records in HIPAA-compliant systems.
• Contribute to a clean, organized front office and support onboarding.
• Perform other duties as assigned by management.

Skills

Communication skills

Customer service

Time management

HIPAA compliance

Dental insurance verification

Tools

Practice management software

Job description

At Flagship Dental Group, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.Schedule: Monday - Wednesday 8 am - 5 pm, Thursday 8 am - 6 pm and Friday 8 am - 4 pmWhat You’ll DoCreate a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visitKeep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they ariseServe as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communicationSupport patients through their visit — from check-in to check-out — including scheduling next appointments and collecting paymentsPresent treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracyStay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivalsMaintain accurate patient records and ensure all processes align with HIPAA standardsContribute to a clean, organized, and professional front office environmentSupport the team with onboarding, training, and day-to-day office operationsPerform other duties and responsibilities as assigned by managementThis is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.Full-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule (no weekends!)#simplydenPrevious experience in a dental office setting is preferredHands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desiredProven ability to manage a busy schedule and multitask in a fast-paced environmentStrong communication skills with the ability to confidently speak with patients about treatment and financesHigh attention to detail and accuracy in handling patient information and paymentsProfessional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patientsComfort using practice management software and standard office tools