Patient Coordinator

Pediatric-Dentistry-; New Britain (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting on day one

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer"+

Job summary

Pediatric Dentistry and Orthodontics is seeking a Patient Coordinator to create a welcoming, high-energy front desk experience while managing patient accounts receivable and payments. You will guide patients from check-in to check-out, explain insurance coverage, and schedule follow-ups with accuracy.

The role emphasizes strong communication, HIPAA-compliant record-keeping, and multitasking in a busy dental practice. Fluency in Spanish or Polish is encouraged to apply.

Qualifications

• Previous experience in a dental office setting is preferred.
• Hands-on experience verifying insurance and understanding coverage, benefits, and patient responsibility is highly desired.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills with the ability to confidently discuss treatment and finances.
• High attention to detail and accuracy in handling patient information and payments.
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all patients.

Responsibilities

• Greet patients and set a welcoming tone for an exceptional visit.
• Manage the schedule, minimize wait times, and proactively solve issues.
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs.
• Support patients from check-in to check-out, including scheduling next appointments and collecting payments.
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence.
• Confirm appointments, verify insurance, and follow up on missed or late arrivals.
• Maintain accurate patient records in HIPAA-compliant systems.
• Contribute to a clean, organized front office and support onboarding and day-to-day operations.

Skills

Customer service

Communication

Insurance verification

Scheduling

Payment collection

HIPAA compliance

Spanish/Polish bilingual

Team-oriented

Tools

Practice management software

Job description

At Pediatric Dentistry and Orthodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. This person will have a a strong focus on patient accounts receivable, including patient billing, collections, payment follow-up, and resolution of outstanding balances. If you thrive in a fast-paced, patient-focused environment, we’d love to meet you.Candidates fluent in Spanish or Polish are strongly encouraged to apply!Schedule: Monday 8:00 AM–5:00 PM; Tuesday & Wednesday 8:00 AM–6:00 PM; Thursday 8:00 AM–5:00 PM; every other Friday 8:00 AM–5:00 PM; rotating Saturdays 8:00 AM–1:00 PM.ResponsibilitiesCreate a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visitKeep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they ariseServe as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communicationSupport patients through their visit — from check-in to check-out — including scheduling next appointments and collecting paymentsPresent treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracyStay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivalsMaintain accurate patient records and ensure all processes align with HIPAA standardsContribute to a clean, organized, and professional front office environmentSupport the team with onboarding, training, and day-to-day office operationsPerform other duties and responsibilities as assigned by managementThis is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.Full-time BenefitsWe recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:Health insurance starting on your first day of employmentVision insurancePaid vacation timePaid holidaysPaid sick timeDental and orthodontic benefits401(k) retirement plan with employer contributionConsistent, set schedule#simplydenPrevious experience in a dental office setting is preferredHands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desiredProven ability to manage a busy schedule and multitask in a fast-paced environmentStrong communication skills with the ability to confidently speak with patients about treatment and financesHigh attention to detail and accuracy in handling patient information and paymentsProfessional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patientsComfort using practice management software and standard office tools