Front Desk Coordinator View role

Todays Dental Greenville; Greenville (SC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Sign-on bonus

Referral bonus

Gym membership

Year-end bonus

Software training

Job summary

Todays Dental Greenville seeks a Front Desk Coordinator to keep a busy schedule moving smoothly. You will handle calls, book and confirm appointments, greet patients, and manage the flow of the front desk with warmth under pressure.

Dental experience helps, but training on our software and terminology will be provided. Prior dental front-office experience is preferred, and reliability is essential.

Qualifications

• Excellent phone manner and clear written communication.
• Comfortable on a computer; Open Dental or similar software is a plus.
• Organized enough to manage a busy front desk with class.
• Discretion with HIPAA and patient information.

Responsibilities

• Answer every incoming call promptly and manage appointments to keep the schedule full.
• Greet patients, verify details, collect forms, copays, and balances.
• Verify insurance eligibility and benefits before visits to avoid checkout surprises.
• Fill cancellations and confirm the next day's schedule before leaving.
• Maintain patient records and notes in the practice management software.
• Collaborate with clinicians to keep operatories turning over on time.

Skills

Phone etiquette

Written communication

HIPAA awareness

Open Dental experience

Attention to detail

Education

High school diploma

Tools

Open Dental

Job description

The front desk is the practice. It is the first voice a nervous patient hears, the person who finds them a same-day slot, and the last handshake before they book their next visit.

We are looking for a Front Desk Coordinator who can hold a busy schedule together — answering the phone before it goes to voicemail, confirming tomorrow's column, and greeting the person standing in front of you as though they were the only one there.

Dental experience helps, but we can teach the software and the terminology. What we cannot teach is warmth under pressure.

What you'll do

• Answer every incoming call promptly and book, confirm, reschedule, and recall appointments to keep the schedule full.
• Greet arriving patients, verify their details, and collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits before the visit so nobody is surprised at checkout.
• Fill cancellations from the ASAP list and confirm the next day's column before you leave.
• Keep patient records, appointment notes, and contact details accurate in the practice management software.
• Work with the clinical team to keep patients moving and operatories turning over on time.

What we're looking for

• Excellent phone manner and clear written communication.
• Comfortable on a computer; experience with Open Dental or similar practice management software is a plus.
• Organized enough to hold a conversation, a ringing phone, and a full waiting room at the same time.
• Discretion with protected health information and a working understanding of HIPAA.
• Dependable attendance — the schedule depends on the desk being covered.
• High school diploma or equivalent; prior dental or medical front-office experience preferred.

What we offer

• Competitive pay, reviewed annually and benchmarked above local market rates.
• Sign-on bonus and referral bonus.
• Paid time off.
• Health insurance coverage.
• Paid gym membership for you and your family.
• Year-end bonus for performance above target.
• Paid training on our practice management software and insurance workflows.