Patient Coordinator

Community Clinic; Fayetteville (AR); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

403(b) retirement plan

Job summary

Community Clinic in Fayetteville, AR is seeking a Front Desk Patient Coordinator for our Primary & Urgent Care Clinic. You will be the first point of contact, handling patient inquiries, scheduling, and basic EMR data entry under clinician supervision.

The role requires strong communication, excellent customer service, and comfort in a fast-paced healthcare setting. Bilingual English/Spanish is required, with Monday–Friday 8:00 AM–5:00 PM availability.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service.
• Comfortable in a fast-paced healthcare setting.
• Bilingual English/Spanish preferred.

Responsibilities

• Provides exceptional customer service during patient visits.
• Directs incoming patient calls professionally and courteously.
• Enters patient information into EMR accurately and updates records.
• Collects and posts patient payments; balances daily collections.
• Schedules patient appointments per guidelines and provider requests.
• Maintains a clean, professional clinic environment at all times.
• Maintains patient flow to ensure prompt service.
• Assists providers with procedures within training.
• Translates between patient and staff as needed within skills.
• Adheres to HIPAA, HITECH, CLIA, HRSA, NCQA, PCMH, OSHA requirements.

Skills

Customer service

Communication

Computer skills

Microsoft Office

Team player

EMR familiarity

Education

High school diploma or equivalent

Tools

eCW

EMR software

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our Primary & Urgent Care Clinic at Primary & Specialty Care Clinic in Fayetteville on MLK. The Patient Coordinator serves as the first point of contact for patients within the Clinic and assists in patient care under the direction of the provider, providing excellent primary health care to our patients. Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Some experience working in a healthcare setting strongly preferred. Bilingual speaking ability of English & Spanish is required. The schedule for this position will be Monday-Friday 8:00 AM - 5:00 PM

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Responds to and directs incoming patient calls in a timely and courteous manner, maintaining professionalism and providing exceptional customer service.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts, and collections are balanced daily.
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Maintains patient flow during clinic so as to assure prompt service for patients.
• Assists as requested by provider in procedures and examinations within guidelines of certification and/or training.
• Translates written and verbal communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff and as skills allow.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA, HITECH, CLIA, HRSA, NCQA, PCMH, OSHA.

Skills

• Ability to perform cash, check and credit card payment transactions with accuracy.
• Proficient spelling necessary
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Proficient knowledge of computer software such as Microsoft Office Software.
• Able to perform proficiently on current practice management system and/or electronic medical records

Required Qualifications

• High school diploma or equivalent required.

Preferred Qualifications

• Front desk experience in specialty clinic preferred
• Electronic medical record record system (eCW) experience preferred.
• Bilingual speaking ability (English & Spanish) preferred.
• Proficient spelling necessary

Why Join Community Clinic?

• Be a part of a mission driven organization committed to providing access to health-care to everyone in your community!
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)