Patient Coordinator

Community Clinic NWA; Springdale (AR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life Insurance

403(b) Retirement plan with employer contribution

Paid Time Off and 10 Annual Paid Holidays

Employee Discounts for Care

Job summary

A regional healthcare system is seeking a front desk Patient Coordinator for its School Based Health Clinic in Springdale, AR. The role requires bilingual skills in Spanish and English, strong computer skills, excellent communication abilities, and a customer service background. Responsibilities include managing patient visits, scheduling appointments, and ensuring accurate EMR data entry. This position offers a mission-driven work environment with a comprehensive benefits package, including health insurance and retirement plans.

Qualifications

• Bilingual in Spanish and English required.
• Customer service experience is essential.
• Knowledge of medical terminology preferred.

Responsibilities

• Provide exceptional customer service at patient visits.
• Enter and update patient information in the EMR accurately.
• Collect and balance patient payments daily.
• Schedule patient appointments.
• Maintain a clean and orderly work environment.
• Assist providers with procedures as requested.
• Translate communications between patients and staff.

Skills

Bilingual Spanish/English

Strong computer skills

Excellent communication

Organizational ability

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our School Based Health Clinic location in Springdale, AR. This position will report to our George Elementary SBHC location and will float to other School Based Health Clinic locations in the region to ensure coverage. Bilingual (Spanish/English) is required. Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Some experience working in a healthcare setting strongly preferred. The schedule for this position is Monday - Friday 8:00 AM - 5:00 PM.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Schedules patient appointments.
• Maintains a clean and orderly work environment.
• Assists as requested by provider in procedures and examinations within guidelines of certification and/or training.
• Translates written and verbal communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff and as skills allow.

Knowledge and critical skills

• Ability to perform cash, check and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of computer software such as Microsoft Office Software.
• Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage.
• Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish/English is required.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds required.
• Customer service experience required.
• Knowledge of computer software such as Microsoft Office is preferred.
• Medical terminology and insurance verification experience preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and 10 Annual Paid Holidays
  • Employee Discounts for Care