Bilingual Patient Coordinator - (English/Spanish )

Community Clinic; Springdale (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life Insurance

403(b) Retirement plan (automatic employer contribution of 5% per paycheck)

Paid Time Off and 10 Annual Paid Holidays

Employee Discounts for Care

Job summary

Community Clinic is seeking a front desk Patient Coordinator for our Primary & Specialty Care location in Springdale, AR. This full-time position requires providing exceptional customer service, ensuring accurate patient information entry, and coordinating appointments. Bilingual speaking ability in English & Spanish is required.

The ideal candidate will have strong interpersonal skills and previous customer service experience. Join us and become a part of our mission-driven organization committed to community health!

Qualifications

• Customer service experience required.
• Bilingual (Spanish & English) preferred.

Responsibilities

• Provide exceptional customer service during all aspects of a patient visit.
• Ensure patient information is entered into the electronic medical record accurately.
• Collect and balance patient payments accurately.
• Schedule patient appointments based on needs and guidelines.

Skills

Customer service

Bilingual (Spanish & English)

Interpersonal skills

Knowledge of Microsoft Office Software

Education

High school diploma or equivalent

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our Primary & Specialty Care location in Springdale, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's need are met in an effective positive way. The is a full-time position with the schedule of Monday - Friday 8:00 AM - 5:00 PM. Bilingual speaking ability of English & Spanish is required.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps management team informed of all activities and on goings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA.

Knowledge and critical skills

• Ability to perform cash, check and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of computer software such as Microsoft Office Software.
• Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage.
• Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff,

Required Qualifications

• High school diploma or equivalent required.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds required.Customer service experience required
• Bilingual (Spanish & English) preferred.

Preferred Qualifications

• 1 year medical front office experience preferred.
• 1 year customer service experience preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and 10 Annual Paid Holidays
  • Employee Discounts for Care