Bilingual Patient Coordinator- (English / Spanish)

Community Clinic NWA; Siloam Springs (AR); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

403(b) Retirement plan with automatic contribution

Paid Time Off and 10 Annual Paid Holidays

Job summary

A community health organization is seeking a front desk Patient Coordinator for Sager Creek Pediatrics in Siloam Springs, AR. The ideal candidate must be bilingual in Spanish and English, possess strong computer skills, and demonstrate excellent organizational abilities. Responsibilities include providing exceptional customer service, entering patient data accurately into the electronic medical record, and assisting with procedures. Join a mission-driven team that values comprehensive healthcare for all.

Qualifications

• Must be bilingual (Spanish/English).
• Some experience in a healthcare setting is preferred.
• Excellent communication and organizational ability required.

Responsibilities

• Provide exceptional customer service during all patient visits.
• Direct incoming patient calls and maintain professionalism.
• Ensure accurate entry and updates of patient information in EMR.
• Collect and post patient payments correctly.
• Maintain a clean and orderly work environment.
• Assist in procedures as requested within guidelines.
• Translate communication between patient and staff as needed.

Skills

Bilingual Spanish/English

Customer service

Microsoft Office software

Strong interpersonal skills

Education

High school diploma or equivalent

Job description

Community Clinic is a patient-directed Community Health Center which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately. We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role. We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for Sager Creek Pediatrics located in Siloam Springs, AR. Must be bilingual (Spanish/English). Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Some experience working in a healthcare setting strongly preferred. The schedule for this position will be Monday-Friday 8:00 AM - 5:00 PM

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Responds to and directs incoming patient calls in a timely and courteous manner, maintaining professionalism and providing exceptional customer service.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts, and collections are balanced daily.
• Maintains a clean and orderly work environment
• Assists as requested by provider in procedures and examinations within guidelines of certification and/or training.
• Translates written and verbal communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff and as skills allow.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish/English is required.
• Previous customer service experience is required.
• Ability to use Microsoft Office software
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.

Why Join Community Clinic?

• Be a part of a mission driven organization providing comprehensive health care to everyone in your community, regardless of their financial or medical situation!
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays