Bilingual Patient Coordinator- (English / Spanish)

Community Clinic NWA; Fayetteville (AR); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Automatic 5% contribution to retirement plan

Competitive pay

Paid time off (PTO)

10 annual paid holidays

2 annual bonus opportunities worth up to $1000 each

Job summary

A community health center in Fayetteville, AR, seeks a front desk Patient Coordinator. The role requires bilingual skills in Spanish and English, strong computer and customer service skills. Responsibilities include managing patient interactions, ensuring accurate EMR entries, and handling payments. The position offers a competitive salary, retirement contributions, PTO, and bonus opportunities. The ideal candidate will thrive in a fast-paced environment while delivering exceptional service to patients.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish/English is required.
• Previous customer service experience is required.
• Ability to use Microsoft Office software.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit.
• Responds to and directs incoming patient calls in a timely manner.
• Ensures patient information is entered accurately into the EMR.
• Collects and balances patient payments daily.
• Maintains a clean and orderly work environment.
• Translates communication between patient and staff as needed.
• Translate between patients and staff as needed.

Skills

Bilingual Spanish/English

Customer service skills

Strong computer skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Community Clinic is a patient-directed Community Health Center which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately. We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role. We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for Fayetteville Medical Clinic located in Fayetteville, AR. Must be bilingual (Spanish/English). Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Some experience working in a healthcare setting strongly preferred. The schedule for this position will be Monday-Friday 7:00 AM - 4:00 PM

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Responds to and directs incoming patient calls in a timely and courteous manner, maintaining professionalism and providing exceptional customer service.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts, and collections are balanced daily.
• Maintains a clean and orderly work environment
• Assists as requested by provider in procedures and examinations within guidelines of certification and/or training.
• Translates written and verbal communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff and as skills allow.

Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish/English is required.
• Previous customer service experience is required.
• Ability to use Microsoft Office software
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.

Why Join Community Clinic?

• Be a part of a mission driven organization providing comprehensive health care to everyone in your community, regardless of their financial or medical situation!
• Automatic 5% contribution to employee retirement plan, no match required!
• Competitive pay, PTO, and 10 annual paid holidays!
• 2 annual bonus opportunities worth up to $1000 each!