Patient Coordinator

Community Clinic; Rogers (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Community Clinic in Rogers, AR is seeking a Front Desk Patient Coordinator for our Primary & Specialty Care Clinic on Poplar St. You will be the first point of contact for patients, greeting them warmly, gathering information, and ensuring their needs are met in a friendly, efficient manner.

Bilingual Spanish/English is required; strong computer skills and experience in medical billing or reception are preferred; a high school diploma or equivalent is required.

Qualifications

• Must have strong computer skills and experience with EMR or practice management software.
• Bilingual Spanish/English is required.
• Experience in medical billing or medical reception is preferred.
• High school diploma or equivalent required.

Responsibilities

• Provides exceptional customer service as the first point of contact for patients.
• Enters patient information into EMR accurately and maintains updates.
• Collects payments and balances accounts daily.
• Schedules patient appointments according to guidelines and provider requests.
• Maintains a clean, professional clinic appearance and supports HIPAA/HITECH compliance.

Skills

Bilingual Spanish/English

Customer service

Strong communication

Organizational skills

Computer skills

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a front desk Patient Coordinator for our Primary & Specialty Care Clinic in Rogers, Ar on Poplar St. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient’s needs are met in an effective, positive way. Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Spanish language ability is required. The schedule for this role is full-time with the following schedule possibilities: Monday-Friday 7:00 AM - 4:00 PM, Monday - Friday 8:00 AM - 5:00, or Monday - Friday 8:30 AM - 5:00 PM.

Monday-Friday 7:00 AM - 4:00 PM, Monday - Friday 8:00 AM - 5:00, or Monday - Friday 8:30 AM - 5:00 PM.

40 - Hours

Key Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Schedules patient appointments, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps management team informed of all activities and on goings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.

Skills

• Ability to perform cash, check and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of computer software such as Microsoft Office Software.
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish/English is required.
• Experience in medical billing or medical reception required.

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and Holidays
  • Employee Discounts for Care