Patient Continuity & Access Advocate

ChenMed; St. Louis (MO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonuses/commissions

Job summary

ChenMed is seeking a Patient Continuity and Needs Advocate to bridge patients with tailored healthcare plans and services. You will evaluate needs, connect with resources, and support retention through personalized outreach while maintaining compliant records.

Ideal candidates have 3+ years in healthcare support, strong communication, and experience with Salesforce and EMR systems. This role emphasizes patient-centered care and collaboration with center leadership.

Qualifications

• High School diploma or GED required.
• BA/BS degree preferred OR equivalent experience.
• Minimum 3 years’ work experience; elderly care background a plus.

Responsibilities

• Advocate for patients and connect them with health plans and community resources.
• Proactively reach out to disenrolled members to address barriers to care and encourage return to centers.
• Collaborate with leadership, brokers and clinical staff to retain patients and strengthen relationships.
• Ensure care continuity and timely documentation in EMR/Salesforce.
• Maintain HIPAA compliant records and update patient information.

Skills

Customer service

Communication

Relationship building

Time management

Salesforce proficiency

Microsoft Office

Medicare Advantage knowledge

Empathy

Team collaboration

Bilingual or English fluency

Education

High School diploma or GED

BA/BS degree preferred

3+ years work experience

Tools

Salesforce

EMR

Microsoft Office Suite

Job description

ChenMed is seeking a Patient Continuity and Needs Advocate to bridge patients with tailored healthcare plans and services. You will evaluate needs, connect with resources, and support retention through personalized outreach while maintaining compliant records.

Ideal candidates have 3+ years in healthcare support, strong communication, and experience with Salesforce and EMR systems. This role emphasizes patient-centered care and collaboration with center leadership.