Patient Continuity & Access Advocate

ChenMed; Memphis (TN); On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed is seeking a Patient Continuity and Needs Advocate (PCNA) to bridge patients with comprehensive care and tailored health plans. You will maintain strong patient relationships, reduce disruptions, and support senior-focused care across ChenMed centers.

Responsibilities include evaluating patient needs, proactive outreach to disenrolled members, and collaborative care planning with brokers, leadership, and clinicians.

Qualifications

• High school diploma or GED required.
• BA/BS degree preferred or equivalent experience for substitution.
• Minimum of 3 years’ work experience; senior care experience a plus.

Responsibilities

• Advocate for patients and connect eligible individuals with health plans and resources.
• Proactively reach out to disenrolled members to address barriers to care.
• Collaborate with center leadership, sales teams, brokers and clinical staff to retain patients.
• Ensure seamless care continuity and prevent gaps in care.
• Document patient issues in EMR (Medals and Salesforce) and maintain work queues.
• Complete patient documentation in compliance with HIPAA and regulations.

Skills

Customer service

Communication

Salesforce

Microsoft Office

Time management

Team collaboration

English fluency

Education

High School diploma or GED

BA/BS degree preferred

Tools

Salesforce

EMR system

Job description

ChenMed is seeking a Patient Continuity and Needs Advocate (PCNA) to bridge patients with comprehensive care and tailored health plans. You will maintain strong patient relationships, reduce disruptions, and support senior-focused care across ChenMed centers.

Responsibilities include evaluating patient needs, proactive outreach to disenrolled members, and collaborative care planning with brokers, leadership, and clinicians.