Patient Connection Specialist - Hybrid/Remote Eligible

DAP Health; Escondido (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

DAP Health is seeking a Patient Connection Agent for our on-site Call Center. You will ensure a welcoming, efficient experience for patients contacting DAP Health for medical or social services, with emphasis on confidentiality and empathy.

You will handle registrations, scheduling, eligibility verification, and information relay while meeting KPI targets for call handling and response times in a fast-paced, service-oriented environment.

Qualifications

• Two years of customer service experience using telephone, email, and other communication mediums.
• Demonstrated ability to deliver high-quality, client-centered services in compliance with HIPAA.
• Experience with EHR systems and medical front-office terminology preferred.

Responsibilities

• Maintain patient confidentiality in accordance with HIPAA and applicable laws.
• Schedule patient appointments based on provider templates and patient needs.
• Verify patient eligibility and update demographics in the EHR system.
• Explain DAP Health services clearly to patients, clients, and external agencies.
• Assist patients with information regarding the Sliding Fee and financial aid programs; schedule enrollment appointments.
• Route clinical inquiries to nursing staff or on-call providers as appropriate.
• Respond to voicemails and messages; support department workflow and recalls.

Skills

Bilingual English

HIPAA compliance

Customer service

EHR navigation

Microsoft Office

Clear communication

Tools

Microsoft Office

EHR System

Job description

DAP Health is seeking a Patient Connection Agent for our on-site Call Center. You will ensure a welcoming, efficient experience for patients contacting DAP Health for medical or social services, with emphasis on confidentiality and empathy.

You will handle registrations, scheduling, eligibility verification, and information relay while meeting KPI targets for call handling and response times in a fast-paced, service-oriented environment.