Patient Services & Front Desk Specialist

DAP Health; Palm Springs (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

DAP Health seeks a Patient Services Representative to deliver exceptional front-line service. Greet patients, register new and returning patients, verify insurance, and schedule appointments with accuracy and empathy.

The role requires strong communication, proficiency in MS Office, and experience with EHR systems. Bilingual Spanish/English is a plus; must uphold HIPAA standards in a fast-paced clinic environment.

Qualifications

• At least 1 year of medical front office experience, including registration and insurance
• Experience with Electronic Health Records (EHR) systems preferred
• Current BLS certification per AHA/Red Cross requirements

Responsibilities

• Greet and assist patients with a welcoming, courteous demeanor
• Register new patients and those out of care by phone or in person
• Collect documents for new patient registration and ensure accurate demographics
• Assess insurance eligibility and ensure correct coverage for services
• Schedule and confirm appointments; reschedule as needed
• Handle MyChart sign-ups and patient messages related to registration/appointments
• Answer calls and return voicemails by end of next business day
• Collect co-pays and outstanding balances at check-in
• Maintain HIPAA-compliant patient records in the EHR

Skills

HIPAA compliance

MS Office

Database input

Effective communication

Customer service

Bilingual: Spanish/English

Education

Medical front office experience

Electronic Health Records (EHR)

BLS certification

Tools

MS Office

EHR software

Job description

DAP Health seeks a Patient Services Representative to deliver exceptional front-line service. Greet patients, register new and returning patients, verify insurance, and schedule appointments with accuracy and empathy.

The role requires strong communication, proficiency in MS Office, and experience with EHR systems. Bilingual Spanish/English is a plus; must uphold HIPAA standards in a fast-paced clinic environment.