Patient Concierge & Wayfinding Specialist

crhc; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a friendly and professional receptionist to greet patients, visitors and staff, screen and direct them, and provide wayfinding assistance.

As the first point of contact, you will deliver a polished welcome, handle in-person and phone inquiries, and support department programs. This on-site role requires strong customer service and basic office software skills.

Qualifications

• One year of customer service experience in a professional business environment dealing with the public in person and on the phone.
• Competent in use of Microsoft Office applications.

Responsibilities

• As the first point of contact, creates a polished and positive first impression in welcoming of patients, visitors and employees entering Concord Hospital.
• Screens all patients, visitors and staff entering the building as appropriate and directed by Administration.
• Provides way finding assistance for patients, visitors, vendors, or staff, either in person or on the telephone.
• May push patients in wheel chairs to their destination within the hospital.
• Acts as an informational resource to patients, visitors, vendors, and staff either in person, telephone, or via e-mail.
• Supports the department's special programs and initiatives.
• Participates and engages in department and division activities.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Concord Hospital is seeking a friendly and professional receptionist to greet patients, visitors and staff, screen and direct them, and provide wayfinding assistance.

As the first point of contact, you will deliver a polished welcome, handle in-person and phone inquiries, and support department programs. This on-site role requires strong customer service and basic office software skills.