Patient Experience Concierge & Liaison

University of Maryland Medical System Corporation; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

University of Maryland Medical System Corporation in Baltimore seeks a Concierge/Customer Service professional to act as the central communication link between patients, UMROI and the community. You will answer questions, resolve complaints, assist with comfort needs and provide information about hospital stays.

Responsibilities include coordinating support services, reporting data on patient stays, guiding guests, and maintaining a clean, safe environment. CPR certification is required.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Three years concierge or related customer service experience required; hospital setting preferred.
• CPR certification required.

Responsibilities

• Serves as central communication link between patients, UMROI and the community.
• Answers questions, resolves complaints and assists with patient comfort needs.
• Provides information on hospital stay, services, travel, lodging and meals as requested.
• Coordinates support and facilities services to ensure timely delivery of supplies and services.

Skills

Customer service excellence

Interpersonal communication

Problem solving

Data collection/reporting

Language support for foreign guests

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

University of Maryland Medical System Corporation in Baltimore seeks a Concierge/Customer Service professional to act as the central communication link between patients, UMROI and the community. You will answer questions, resolve complaints, assist with comfort needs and provide information about hospital stays.

Responsibilities include coordinating support services, reporting data on patient stays, guiding guests, and maintaining a clean, safe environment. CPR certification is required.