Patient Ambassador PRN On-Site

USMD Hospital at Arlington, LP; Arlington, Northern (TX, KY); Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

USMD Hospital at Arlington, LP is seeking a Patient Ambassador to assist guests with information and directions, supporting staff and ensuring courteous service. The role requires a high school diploma or GED and at least 1 year of customer service experience preferred.

The position emphasizes professional conduct, strong communication, and the ability to work with various hospital teams to deliver quality patient care and a safe environment.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience preferred.
• Verbal and written communication abilities required to inform guests and staff.

Responsabilités

• Greets patients and guests in a prompt, courteous and helpful manner.
• Provides directions and assistance to hospital customers.
• Maintains reception and work area in neat and orderly condition.
• Collaborates with staff to support high-quality patient care and staff cooperation.
• Adheres to safety requirements.
• Attends department training and safety-related briefings.
• Demonstrates proper body mechanics and wears proper identification on duty.
• Performs other duties as assigned.

Connaissances

Customer service

Communication skills

Teamwork

Formation

High school diploma or GED

Description du poste

Job Purpose

The patient ambassador provides guests information and supports the efforts of the facility staff. Has knowledge of the geography and basic workings of the facility. Demonstrates good customer service. Acts in a professional manner at all times. Will direct guests to appropriate area.

Education & Qualifications

High school diploma or GED

Required Licenses/Certifications

None

Work Experience

1 year customer service experience preferred

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, grasp, handle, or feel and to reach with hands and arms. The employee is frequently required to sit, stand, walk, see, speak, and hear. The employee is occasionally required to kneel, climb, or balance. The employee is regularly required to lift up to 10 pounds and rarely lift more than 25 pounds.

Special Requirements

Verbal and writing ability required to communicate effectively in informing employees of activities and policies. Numerical ability required. Ability to receive, comprehend, and carry out instructions; ability to work safely with equipment, supplies, and materials; ability to comply with attendance requirements; ability to comply with Human Resource policies.

Essential Duties and Responsibilities

• Greets patients in a prompt, courteous and helpful manner.
• Provides directions and assistance to hospital customers.
• Maintains work area and reception area in neat and orderly manner.
• Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Adhere to all safety requirements
• Attends all required department-specific education and training programs and can describe his/her responsibilities related to department safety and specific job‑related hazards.
• Demonstrates proper body mechanics in all functions.
• Wears proper identification while on duty.
• Performs all other related duties as assigned