Patient Relations Concierge

DHR Health; Edinburg (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking a Customer Service Guide to welcome patients, families and visitors, escort them through the facility, and support daily patient deliveries.

The role emphasizes outstanding service, clear English communication, teamwork with nursing and admin staff, and adherence to DHR’s CARES standards. This PRN position requires high school diploma and strong organizational skills.

Qualifications

• High School Diploma or GED is required.
• Excellent written and verbal communication skills.
• Ability to read, write and speak English.
• Organizational skills are necessary.
• Must be sensitive to cultural and bilingual issues.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Promote and implement excellent customer service to all customers.
• Direct all customer complaints and concerns to Guest Relations Director in a timely manner
• Directs customers to desired or necessary destination.
• Maintains waiting areas in an orderly fashion according to Department Director.
• Assist department with other duties issues as necessary.
• Work with nursing staff/case management on visitation approvals.
• Other duties as assigned

Skills

Customer service

Bilingual sensitivity

Verbal communication

Written communication

English literacy

Education

High School Diploma/GED

Job description

DHR Health in Edinburg, TX is seeking a Customer Service Guide to welcome patients, families and visitors, escort them through the facility, and support daily patient deliveries.

The role emphasizes outstanding service, clear English communication, teamwork with nursing and admin staff, and adherence to DHR’s CARES standards. This PRN position requires high school diploma and strong organizational skills.