Ambassador

Metropolitian Healthcare Services, Inc.; Reston (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Metropolitian Healthcare Services, Inc. in Reston, VA is seeking a Desk Ambassador to assist patients and visitors, answer calls, issue visitor badges, and provide information while coordinating with hospital staff.

You will greet guests, share directions, ensure privacy under HIPAA, keep areas tidy, and support a welcoming environment for a positive hospital experience.

Qualifications

• High school diploma or GED or equivalent experience.
• Legally allowed to work in the United States.
• Must pass a background check and a drug test.
• Able to read, write, and speak English clearly.
• Must meet hospital health and immunization requirements.
• Attention to detail and strong customer service mindset.

Responsibilities

• Greet patients, guests, and staff on arrival.
• Use scripts to say hello and goodbye to guests.
• Provide room numbers to visitors as allowed by rules.
• Complete visitor screenings and issue badges as required.
• Give directions and answer questions about the hospital campus.
• Work with staff to create a welcoming environment.
• Keep the reception area clean, organized, and comfortable.
• Respond to questions politely and respectfully.
• Report unsafe or suspicious behavior to security immediately.
• Stay updated on safety and emergency procedures.
• Maintain safety and privacy of patient information per HIPAA.
• Perform other duties as assigned by your manager.

Skills

Excellent communication

Interpersonal skills

Professionalism

Attention to detail

Customer service orientation

Reading/writing/speaking English

Able to work flexible schedules

Education

High school diploma or GED

Equivalent experience

Job description

Job DetailsJob Location: Reston, VA 20190Education Level: NoneSalary Range: $17.00 - $17.50 HourlyTravel Percentage: NoneJob Shift: Day

Under the supervision and direction of the MHS Manager or TeamLead,the Desk Ambassadorhelps patients and visitors find their way around the hospital and answers phone calls. This role also gives out visitor badges, provides general information, and works closely with hospital staff to make sure every guest has a positive experience.

Key Responsibilities

• Greet all patients, guests, and staff as soon as they arrive
• Use prepared scripts to say hello and goodbye to every guest
• Provide room numbers to visitors whenallowedby hospital rules
• Complete visitor screenings and issue badges asrequired
• Give directions and answer basic questions about the hospital and surrounding campus
• Work as a team with other hospital staff to create a welcoming environment
• Help keep the reception area clean, organized, and comfortable
• Respond to questions and concerns kindly and respectfully
• Report any unsafe or suspicious behavior to hospital security right away
• Stay up to date on hospital safety and emergency procedures
• Keep the work area safe and neat by following company rules
• Keep patient and hospital information private,in accordance withHIPAA guidelines
• Do other tasks as needed or assigned by yourmanager
• Perform other duties as assigned

Qualification and Requirements

• High school diploma, GED, or equivalent experience
• Legally allowed to work in the United States
• Must pass a background check anda drugtest
• Able to read, write, and speak English clearly
• Must meet hospital health and immunization requirements
• Ability todemonstrateprofessionalism, with excellent communication and interpersonal skills
• Passion for customer service and attention to detailis important

Physical Requirements

• Regularly required to stand, walk, sit, use hands, talk, see, and hear
• Must be able to lift and/or move up to 50 pounds occasionally
• Must be able to push or pull someone in a wheelchair weighing between 100 and 350 pounds, sometimes over a long distance
• The abilityto work flexible schedules and extended hourssuch as weekends, holidays, or longer shiftsis sometimesrequired