Patient Concierge & Visitor Experience Liaison

Brown University Health; Morton (IL); On-site; USD 25,000 - 37,000; Part time

Job summary

Brown University Health seeks a per diem front desk/customer service associate to welcome visitors, assist with transportation, and guide patients and guests through the hospital environment.

The role emphasizes compassionate, respectful service, reliability, and the ability to work independently while coordinating with management on issues. High school diploma required, healthcare experience preferred.

Qualifications

• Previous strong customer service background preferred.
• Must demonstrate positive attitude and desire to assist customers.
• Previous experience in healthcare environment preferred.
• Ability to work independently.
• Must be flexible.
• Is cooperative in interactions, treating customers with courtesy, respect, and compassion.

Responsibilities

• Assists with patient/visitor transportation needs when necessary.
• Assists patients into and out of wheelchairs, private vehicles when needed.
• Provides directions to hospital departments and walks visitors to departments when necessary.
• Ensures every person that enters through the front lobby is warmly welcomed and greeted with a positive attitude and smile.
• Actively listens for visitor/patient complaints and addresses immediately or contacts a member of management to address.
• Performs some clerical duties such as accessing the computer to verify a patient location, folding brochures, working with marketing.
• Keeps the lobby and ER waiting rooms neat and orderly. Contacts housekeeping when needed.

Skills

Customer service

Healthcare experience

Independent work

Flexibility

Education

High School Diploma

Job description

Brown University Health seeks a per diem front desk/customer service associate to welcome visitors, assist with transportation, and guide patients and guests through the hospital environment.

The role emphasizes compassionate, respectful service, reliability, and the ability to work independently while coordinating with management on issues. High school diploma required, healthcare experience preferred.